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COVID-19 Related FAQs:

Coronavirus-Related Resources for Studio Owners


 

URGENT UPDATE REGARDING TUTUTIX EMERGENCY REFUND POLICY FOR COVID-19

To be absolutely clear, there are no fee penalties for canceling your event due to COVID-19 related restrictions! We understand things are difficult, and we want to provide the same high-level service you’ve come to expect from us, including Weekly Direct Deposits!

We want to continue offering our clients the choice to receive Weekly Direct Deposit before the event, but if you are not completely certain that your event will not cancel or postpone, we recommend choosing One Direct Deposit after the event instead.

In times such as these, promoting the physical and financial well-being of our clients and their patrons is a moral imperative, and there should be no penalty for helping promote the health and safety of your community.


2Can I postpone/cancel my events because of Coronavirus concerns?


Yes, If your Venue, Local, or State organizations have required you to postpone or cancel your events, then we can easily handle this situation for you! If you have not received any specific cancellation notices, then you do not need to cancel your events.


3Will I be charged for postponing or canceling my events?


No, we do not charge to postpone or cancel events, especially for circumstances such as these.


4Can I change my Refund Policy to allow refunds for sickness?


Absolutely! Just let your Regional Director know or submit a help case to our Client Services team. We will issue all refunds if you choose to allow them with an updated set refund policy.


5How do we refund sales if I have already been paid out for some/all of the tickets sold?

If you have been paid out already for ticket sales, Tututix will need to issue a recapture request for those funds to the bank account on file before processing the refunds for your ticket buyers. Any tickets bought through us that have not yet been paid out can be processed by our team immediately upon request. Refunds can take 3-5 business days to process back to your ticket buyers so please make sure they are aware before we begin that process. Tututix will refund 100% of their purchase INCLUDING FEES! (We don’t think your buyers should be penalized either)


6Can I reschedule events that are already made and/or have already sold tickets?


Yes, We can change the date/time of events and send out a notification to anyone who already bought a ticket. We can also re-send updated email confirmations with corrected dates and times.


7Can we notify everyone who has already purchased a ticket about a cancellation or event rescheduling?


Yes! We can send out a mass email to patrons. Just send us what you would like included in that email and we will send it on your behalf!


Please contact your Regional Director or our Client Services team if you have any other questions or concerns.

Please follow all local, state, and federal warnings pertaining to the spread of Coronavirus and be sure to check the World Health Organization website for current information and updates.

Learn more about the CDC’s COVID-19 health and safety guidelines.

Preventing COVID-19 Spread in Communities

Steps to Prevent Illness