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Tag: tutu tips

Introducing the New TutuTix POP App

Introducing the TutuTix POP App

You asked for it, and now here it is – we’re excited to introduce TutuTix POP, our new point of purchase app! TutuTix POP enables you to quickly and easily accept credit or debit card payments at your studio or at your performances! You can sell tickets, concessions, souvenirs, flowers, and other merchandise right on site at your event.

TutuTix POP is connected with your existing TutuTix account, so there are no contracts to sign and no paperwork to fill out. The app is a free download, and the pricing per transaction is simple and straightforward – just 5% processing per transaction.

Here’s how to get started:

  1. Download TutuTix POP from the App Store  or Google Play.
  2. Log in with your TutuTix account, and you will see the Items Screen.
  3. Click “New Product”
  4. On the next screen, you’ll be able to choose from three common product categories, or “Other.” Just pick the category, name your item, type in the price and click “Add.”
  5. The new item then pops onto the screen. Add as many items as you like!

To sell items on site at your event, just:

  1. Open the app.
  2. Click the plus sign to add the desired item to the cart.
  3. When you’re ready, hit “Checkout.”
  4. Scan credit or debit cards using the app, expediting the check out process. You can also enter card information manually, if desired.
  5. At the end of the transaction, you have the option to email your customer a receipt.

It really is that easy! And YOU can track all your sales in real time. Download TutuTix POP today and watch your event sales POP!

Pro Tip
Make sure that you have good lighting – this will help your phone scan cards faster. We also recommend laying cards on a flat surface as you scan, as this will also speed up the scanning process.


Download the TutuTix POP App on:

For more info, including an FAQ on the TutuTix POP app, visit tututix.com/pop.


Tutu Tip: Create Your Own Events in the Client Portal

tututix create event

Now, you can create your own events right within the TutuTix client portal. The streamlined  “Create Event” feature is even mobile-optimized, so you can create your studio’s events on-the-go. Check out the tutorial videos below to see how you can get started building events for your studio!

Watching on your mobile device? Watch this version!

Watching on your desktop? Check out this version:

Your Territory Director is standing by and available to help with any and all questions you might have about setting up your events!

If you find that you need some help with the process, you can send us a help case in your client portal, or give us a call at 435-222-2849.

TutuTix “Create Event” Video Transcript

Just when you thought recital ticketing through TutuTix couldn’t possibly get any easier, we go and innovate again! Now, you can create your own events, right within the TutuTix client portal.

The “Create Event process is even mobile-optimized, so you can set up your events whenever its convenient, even on-the-go. To get started, just log in to your TutuTix client portal and click the “Create Event” button.

First, fill out your event’s title, date, and time. You can also add additional showtimes if you prefer.

Your previously used venues and seating charts are all available for you to see and use. If you’re performing in a venue that’s new to you, you can upload and customize the details of your new venue with the touch of a button.

Don’t have a seating chart yet? No problem: you can always provide it later.

In the new “Ticket Price” section, you can specify the name, price, and on-sale date and time for your tickets. You can create multiple ticket prices. You can also let us know how you want fees to be treated on your tickets.

The “Additional Options” section gives you full control over refund and exchange policies, and more.

Once you’ve got everything set up like you like it, hit “Submit” to send your event details to our team of experts for review.

Be sure to check your email for a follow-up from our support team for confirmation details about your new event.

And that’s it! Of course, your Territory Director is standing by if you have any questions during the setup process. If you have any questions, or need some help getting your event set up, send us a Help Case, or give us a call. And as always, thank you for using TutuTix!

Have you seen our other new features? Check out some of our other TutuTips:


Tutu Tip Series: How to Set Your Own Holds

Manage Holds in TutuTix

Great news! TutuTix clients can now manage their own holds from inside the client portal, with real-time visibility into sold seats. This applies to both reserved and general admission venues.

Watch the video below for a 1-minute tutorial on

“How to Set Your Own Holds”

TutuTix Holds: Video Transcript

You can now manage your own holds from inside your client portal, with real-time visibility into sold seats. Just use the “Holds” button in the “Active Events” box to add and remove holds as you need to. You can also use this feature to double-check any requested holds before your tickets go on sale. 

For general admission venues, simply select the “GA Sections” option on the “Manage Holds” page to adjust the venue capacity. For reserved venues, first choose an existing hold group, or click the “Add Hold Group” button to add a new hold group.

Next, choose the correct section and the appropriate seats that you need held.  Seats that are already sold are pinked out, and are not clickable. Other holds show up as gray. Your current hold is black.Whether your venue is general admission or reserved, always save your changes.

You can view a log of all hold updates any time on the “Manage Holds” page.

If you have any questions about how to do holds, or any other questions about TutuTix, just submit a help case by using the Menu, Help option within your client portal. As always, give us a call or email if you need to, and thanks for using TutuTix!


Tutu Tip: Introducing the “Quick Edit” Feature!

TutuTix Editing Tools: Quick Edit

You asked for it, and we built it – introducing the newest addition to the TutuTix editing tools, the Quick Edit Feature! You can now edit your own:

  • Event Title
  • Date
  • Show Time
  • Headline

Watch the video below for a 1-minute tutorial on “Quick Edit”


TutuTix Editing Tools Video Text:

Welcome back to the TutuTix 1-minute “TutuTips” Series. You can now edit your event title, date, time and headline any time you need to. Just log in to your portal, and click any of the editable areas in your listed event.

Once you’ve made the necessary edits, simply click “Save” to populate your changes. Now once saved, your changes will show up online for your ticket buyers, so be sure to only include information in these areas that you want to be seen online.

If you have any questions or need to make changes to other aspects of your event, send us a help case or give us a call. Thanks for using TutuTix!


Tutu Tip: Reward Your Most Loyal Customers with Codes

Every studio has loyal customers that deserve a reward, and we can help you with that. The TutuTix Rewards system allows you to control your free tickets, discounts and pre-sales like never before. Promotional codes determined by you unlock a Reward Guide to assist purchasers on the web. Just send all the details of your rewards to the support team via a Help Case in your Client Portal, or email your preferred code list to support. Some details to think through:

  • What type of reward you are offering?
  • How many tickets are allowed per code?
  • How many codes do you need?

In your client portal, choose Menu>Manage Rewards to track code uses and control when your pre-sales and promotions start. The Quick Codes widget allows you to search for codes and see if they’ve been used. Code details also populate in your order list – just look for the Rewards icon next to the ticket number. You can even download lists of existing codes and create random codes as you need them. If you have any other questions about Rewards or any other part of the TutuTix process, send us a Help Case, or check out our Frequently Asked Questions page.


Tutu Tip for Ticket Buyers: Create a TutuTix Account for Faster Checkout

How to Create a TutuTix Account

Today, let’s walk through how to register on tututix.com. You can register before you purchase tickets to save time during the purchase process.

  1. First click “Sign Up” on the Buy Tickets page (returning users will click “Log In”).
  2. You can create an account by registering as a new user or by logging in with Facebook.
    1. If registering as a new user, fill in your email address, first and last name, and click “Register.”
    2. If logging in via Facebook, make sure your pop-up blocker is disabled before clicking the log in with Facebook button. Enter your email address in the new window, and click “Register.”

With a TutuTix customer account, you can:

  • Subscribe and unsubscribe to emails about upcoming shows,
  • Pre-populate your billing and shipping address when checking out,
  • Reprint your print-at-home tickets,
  • View your entire order history,
  • …and use your account at other participating venues.

You can reset your password any time by clicking the “Forgot your password?” link on the sign-in page.

If you still have questions or need assistance purchasing tickets, check out our Help page, or call us at 855-222-2849, Opt. 5.